Shipping policy

• Standard Shipping: All orders are processed and dispatched according to our standard processing timelines. We dispatch the products within 24-48 hours, delivery within India takes 2-8 working days. Delivery timelines may vary depending on the destination, product size, parcel dimensions, courier availability and other operational factors. Customers are requested to place their orders well in advance, especially for products required for a specific event or celebration.

• Express Shipping: Express Shipping is available on selected orders at an additional shipping cost. Express Shipping is intended to provide a faster delivery service; however, it does not constitute a guaranteed delivery date or time. The additional Express Shipping fee covers the upgraded shipping service provided by the courier partner and is non-refundable once the order has been dispatched.

•         Courier Delays: Once an order has been packed and handed over to the courier partner, the shipment is under the courier company's handling and transportation network.
  Delays caused by the courier partner, including but not limited to:
  - Operational issues
  - Route disruptions
  - High shipment volumes
  - Delivery-area restrictions
  - Strikes or unforeseen circumstances
  - Incorrect or incomplete delivery attempts 
  In such cases, a delay in delivery will not be considered a failure on our part, and we will not be liable for any event, function, celebration or occasion missed due to courier delays. Orders cannot be cancelled, returned or refunded solely due to a courier delay
•        We do not provide refunds for:
  * Delayed delivery by the courier partner
  * Missing an event or celebration due to delayed delivery
  * Customer placing an order too close to the required date
  * Customer not being available to receive the parcel
  * Delays caused by circumstances beyond our control
  * Incorrect address/phone number/pin code details provided by the customer
  
•        Our Responsibility: We will make every reasonable effort to:
  * Process the order within the stated processing timeline.
  * Pack the products securely.
  * Dispatch the order through the selected courier service.
  * Assist the customer in communicating with the courier partner in case of a delay.
•         Damaged, Incorrect or Defective Products: This policy does not affect genuine issues caused by us, such as an incorrect product being dispatched or a product arriving damaged due to inadequate packaging.
  Customers must contact us within 24 hours of receiving the parcel with clear video of the opening of the package and product for us to assess the issue.

In case of Incorrect Shipping Information provided by the customer

Customers are responsible for providing accurate shipping details, including their full address, PIN code, contact number, and recipient information at the time of placing an order.

If an order is returned to us due to an incorrect, incomplete, or invalid address, PIN code, contact number, or any other shipping information provided by the customer, The Decor Cycle will not be liable for a full refund.

In such cases, any refund issued will be processed only after deducting the actual forward shipping charges, return shipping charges, packaging charges, and any other handling fees incurred by us.

Customers may also choose to have the order re-shipped by paying the applicable shipping charges.

For any issues in utilizing our services you may contact our helpdesk on 8779273282 or thedecorcycle@gmail.com